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Delete your account and data

You can delete your Kuvetra account and the personal data tied to it at any time. This page explains how, and what happens to your information.

Option 1 — In the app

  1. Open Kuvetra and sign in.
  2. Go to the Profile tab.
  3. Tap Delete Account and confirm.
Your account is deactivated and you are signed out immediately. You have a 30-day grace period: sign in again within 30 days to reactivate it. After 30 days the account is permanently closed and the personal data tied to it is removed.

Option 2 — By email

To request immediate, permanent deletion without waiting out the grace period, email support@kuvetra.co.ke from the email address on your account, with the subject "Delete my account". We verify the request and complete it, usually within 30 days.

What is deleted

DataWhat happens
Name, phone, email, profile photoDeleted
Rider documents (licence, insurance) and National ID numberDeleted from storage
Device notification tokenDeleted
Your trips and ratingsRemoved or de-identified so they no longer point to you

What may be kept

We may retain a limited amount of information where the law requires it, or in anonymous / aggregate form that cannot identify you. We do not keep your contact details or documents after deletion is complete.

Questions about deletion or your data rights under Kenya's Data Protection Act, 2019 can go to support@kuvetra.co.ke, or to the Office of the Data Protection Commissioner (ODPC).